Return and Exchange Policy
- Return Period: A set window after receiving the item during which returns can be initiated is no more than 7 days.
- Exchange Period: This is the same as the return period, allowing customers to exchange an item for another of equal value or for a different design.
- Original Condition: Items must be returned in their original condition, unused and undamaged. This is especially crucial for pottery, given its fragility.
- Packaging: Ideally, items should be returned in their original packaging to minimize the risk of breakage during transit.
- Shipping Costs: The customer bears the return shipping costs, especially for international shipments. In cases of faulty items, the potter will cover the return shipping.
- Breakage during Return: If customers don’t pack the item securely and it breaks in transit, they might lose the ability to get a refund or exchange.
- Refund Method: Refunds will be provided as store credit.
- Restocking Fee: A restocking fee will be charged for each returned item.
- Custom or Personalized Orders: Custom-made pieces are non-returnable and non-exchangeable, given their personalized nature.
- Sale Items: Clearance or sale items are final and not returnable or exchangeable.
- Damages in Transit: If a piece arrives broken or damaged, the potter might offer a refund, replacement, or store credit. Customers will be required to provide a photo of the damaged item and packaging for insurance purposes.
- Craftsmanship Flaws: If the item has flaws due to the crafting process, potter retains the right to offer a replacement, refund, or store credit, at potters discretion.
- Communication: Initiate a return or exchange, by contacting the potter or studio via email provided on the card in the packaging.
- Return Address: Items should be returned to the address on the card in the packaging.